Information we collect
We may collect names, email addresses, account data, orders, transactions, license records, authorized trading-account identifiers, support messages, and technical or security information.
How information is used
Information supports purchases, accounts, license issuance and validation, downloads, updates, customer support, security, fraud prevention, and platform reliability.
Payment information
Payments are handled by authorized third-party providers. NeoFX does not intend to store complete payment-card or account passwords on its servers.
Software licensing data
NeoFX software may communicate with our services to verify a license, activation entitlement, product version, MT5 account identifier, and broker server.
Service providers
Necessary data may be processed by providers supporting hosting, authentication, databases, email, security, analytics, payment processing, and software delivery.
Data selling
NeoFX does not sell customer personal information to advertisers.
Security
Reasonable technical and organizational safeguards are used to protect information against unauthorized access, misuse, alteration, or disclosure.
Retention
Information may be retained as reasonably necessary to deliver services, maintain licenses, resolve disputes, meet legal obligations, and protect the platform against abuse.
Your rights
Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, or other processing of personal information.
Updates and contact
Policy updates will be published with a revision date. Privacy questions may be submitted through the NeoFX Contact page.