Refund Policy

Neo FX Sniper Pro is a digital software product. After payment is confirmed, customers may receive access to the software, license credentials, and related digital materials electronically.

Because access to the digital product can be provided immediately after payment, purchases are generally non-refundable once the software has been delivered, downloaded, or a license has been activated, except where required by applicable law or where one of the situations below applies.

We may approve a refund where there is a verified duplicate charge, an incorrect charge caused by our system, or a confirmed failure on our side to provide access to the purchased product that we are unable to resolve within a reasonable period.

Trading results vary because of market conditions, broker conditions, spreads, slippage, latency, account settings, risk settings, user configuration, and other factors outside our control. Profit, loss, drawdown, win rate, or trading performance alone is not a basis for a refund.

If you experience a download, installation, or license problem, contact us before requesting a refund. We will first attempt to diagnose and resolve delivery or licensing issues.

Email support@neofxsniper.com and include your full name, purchase email, order number, payment reference if available, and the reason for the request.

Approved refunds are normally returned through the original payment method where technically possible. Processing time after approval may depend on the payment provider and financial institution.

If a purchase is refunded, reversed, or successfully charged back, the related software license and product access may be deactivated or revoked.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable consumer protection law.